TERMS OF SERVICE

Last Updated: December 25, 2024

Welcome to EXPECTO.COM (“Platform” or “Service”), operated by Netwise Group Inc (“Company,” “we,” “us,” or “our”), a corporation organized under the laws of the State of California. By creating an account, accessing, or using any part of the Platform, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, any separate policies incorporated herein by reference (e.g., Review Guidelines, Content Guidelines), and any additional terms displayed through the Platform. If you do not agree to all of these Terms, you must not use the Platform.

1. ACCEPTANCE OF TERMS

1.1 Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Platform. By using the Services, you represent and warrant that (i) you are legally capable of entering into binding contracts and (ii) you have provided accurate and truthful information in creating your account.

1.2 Binding Agreement

These Terms constitute a binding legal contract between you and the Company. If you are using the Platform on behalf of an entity, you represent that you have the authority to bind that entity to these Terms. The terms “you” and “your” include both you as an individual and the entity you represent.

1.3 Modifications to Terms

We reserve the right to modify these Terms at any time. We may provide notice of changes by posting an updated version on this page or through other means (e.g., email, Platform notification). Your continued use of the Platform after any changes indicates your acceptance of the updated Terms.

1.4 Right to Deny Access

We reserve the right to deny or terminate access to the Platform or Services at any time and for any reason, including but not limited to your violation of these Terms.

2. DESCRIPTION OF SERVICES

2.1 Platform Overview

EXPECTO™ provides an all-in-one digital marketing, sales, and customer relationship management solution powered by artificial intelligence (“AI”). Features may include but are not limited to:

AI Voice (Inbound/Outbound), 2-Way AI Web Chat, AI SMS, AI Email (including cold outreach), AI-managed Sales Pipelines, Goals, Workflows Multi-channel Campaigns (Facebook, Instagram, WhatsApp, Google My Business), Call Tracking and Ad Managers for Facebook and Google Ads, AI Reporting and Affiliate Management Websites, Funnels, Landing Pages, Lead Magnets, Blogs, Reputation Management and Online Booking/Appointment Scheduling, Forms, Document Signing, Surveys, Online Courses and Membership Communities, Invoicing and Mobile Payments (including Text-to-Pay), Reselling services (e.g., data and phone charges) Integrations with GHL, WordPress, Zapier, QuickBooks, and other third-party apps.

2.2 AI-Powered Tools & Disclaimers

AI tools are provided “as is” and may not be entirely accurate or suitable for every purpose. You remain responsible for verifying the accuracy, legality, and suitability of AI-generated content or actions performed by AI-based workflows.

2.3 Third-Party Providers & Integrations

While we may integrate or connect you with third-party services, we do not endorse, control, or guarantee these third-party providers, their accuracy, or their performance. Any engagement you enter with these third parties is at your own risk.

2.4 No Guarantee of Results

The Platform is designed to streamline and automate aspects of marketing and sales, but we do not guarantee specific results (e.g., leads, conversions, revenue). Performance may vary based on numerous factors outside our control.

2.5 No Automatic Regulatory Compliance

Unless expressly stated in writing, the Services are not intended to achieve full compliance with any specific regulations (e.g., HIPAA, GDPR, SOX). You acknowledge that ultimate compliance remains your responsibility. If your business requires special compliance measures, please discuss those requirements with us in advance to determine whether a separate agreement (e.g., a Business Associate Agreement for HIPAA) is necessary.

2.6 Done-For-You (DFY) Setup

We may offer a complimentary Done-For-You (“DFY”) setup for clients as stated in your plan or subscription documents. This setup is intended to integrate seamlessly with your existing workflows and enhance your business with AI-driven capabilities.

Setup Duration: Basic setup typically takes around 24 business hours. More comprehensive features (e.g., AI voice and AI workflows) can take 2–3 business days, depending on your specific requirements. Certain tasks like email configuration (including cold email outreach and lead generation) may require up to 14+ days due to warm-up protocols and best practices.

Scope of DFY Setup: The DFY setup is offered on a complimentary basis for eligible subscriptions or plans. It may include initial platform configuration, integration with supported third-party tools, and basic workflow creation. Additional customizations or advanced workflows beyond the initial scope may incur additional fees, which will be communicated prior to commencement of any extra work.

3. ACCOUNT REGISTRATION

3.1 Registration Process

To access certain Services, you may be required to create an account. You agree to provide accurate, current, and complete information, and to update it as needed.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security regarding your account.

3.3 Termination or Suspension

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to inaccurate information, non-payment, inactivity, or suspected unlawful conduct.

4. USER CONTENT, REVIEWS & FEEDBACK

4.1 Definition of User Content

“User Content” includes any text, images, audio, video, reviews, comments, feedback, or other materials that you submit, post, or otherwise make available through the Platform or via other channels (e.g., email, phone, surveys).

4.2 Accuracy & Responsibility

You warrant that your User Content is accurate, up-to-date, non-infringing, and compliant with all applicable laws and third-party rights. You assume all risks associated with your User Content, including any reliance placed on its accuracy or completeness by others.

4.3 No Fake or Manipulative Reviews

If you submit reviews or testimonials, you must adhere to our [Review Guidelines]. You must not submit fake, deceptive, or paid reviews that lack proper disclosure. You must not offer or receive compensation in exchange for modifying or removing content in violation of applicable law or these Terms.

4.4 User Content License

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable, and transferable license to use, copy, reproduce, distribute, adapt, publish, translate, create derivative works, display, and perform such User Content in connection with the operation or marketing of the Platform. This includes our right to convert reviews into case studies, ads, or other promotional material.

4.5 Monitoring & Removal

We reserve the right (but do not assume the obligation) to monitor, remove, or modify any User Content that violates these Terms, our Review Guidelines, or is otherwise objectionable in our sole discretion.

4.6 Feedback

Any feedback, suggestions, or ideas you provide (e.g., to improve the Platform) become our property upon submission. We may use such feedback without compensation or further notice to you.

5. PAYMENT, SUBSCRIPTIONS & BILLING

5.1 Fees

Certain features of the Platform may be offered on a subscription or pay-per-use basis (e.g., phone/SMS fees, advanced AI features, subscription tiers). Fee details will be presented at the time of purchase. All fees are non-refundable unless otherwise required by law or stated in a separate policy.

5.2 Monthly Software Subscriptions

Your monthly subscription fees cover a broad range of services, including software licensing, IT support, weekly maintenance, and system optimizations. These fees are non-refundable to ensure continuous support and to maintain the reliability of the system.

5.3 DFY Setup Fees

Where a DFY setup fee applies (if not complimentary under your plan), such fees are also non-refundable due to the comprehensive nature of the services provided.

5.4 No Refunds Policy

Except as otherwise provided by law, no refunds will be granted for any DFY setup fees, monthly subscription fees, or other charges. This policy reflects the substantial, up-front, and ongoing resources we invest to ensure seamless service delivery.

5.5 Subscription Term & Auto-Renewal

Subscriptions may have an initial term (e.g., 12 months) and automatically renew on a monthly or annual basis unless canceled in accordance with these Terms. If you do not wish to renew, you must cancel prior to the renewal date as specified in your plan or invoice.

5.6 Payment Method & Authorization

You must provide a valid payment method (credit card, ACH, or any accepted payment provider). You authorize us (and our payment processors) to charge your payment method for recurring subscription fees and any applicable taxes or additional charges.

5.7 Late Payments & Collection

If payment is not received by the due date, we may (i) suspend or terminate your access to the Service, (ii) apply late fees, and/or (iii) initiate collection efforts. You are responsible for any fees, costs, or expenses (including attorneys’ fees) incurred in collecting overdue amounts.

5.8 Pricing Changes & Rate Increases

We reserve the right to adjust pricing for any subscription or services upon reasonable notice (e.g., email, Platform announcement). Continued use of the Platform after the effective date of the change constitutes your acceptance.

5.9 Upgrades & Downgrades

Upgrades: If you upgrade your plan, pro-rata fees may be charged immediately, and your subscription renews at the new rate on the original billing schedule. Downgrades: If downgrades are permitted after a certain minimum term, the downgrade typically takes effect at the start of the next billing cycle, unless otherwise stated in your plan details.

6. DISPUTE RESOLUTION OF BILLING & CHALLENGE WINDOW

6.1 Challenge Window

We strive for 100% client satisfaction and aim to resolve any billing concerns promptly and fairly. If you have a dispute regarding any billed amount, you must notify us in writing within 7 days of the billing date. Failure to notify us within this timeframe constitutes a waiver of your right to dispute such charges.

6.2 Process

Upon receiving a timely challenge, we will investigate the matter and work in good faith to resolve it. If we determine an error occurred, we may offer an appropriate resolution (e.g., billing adjustment, credit, etc.). Any resolution will be at our sole discretion and as permitted by law.

6.3 No Waiver of Payment Obligations

Initiating a billing dispute or challenge does not relieve you of your obligation to pay undisputed amounts owed.

7. SUBCONTRACTORS & NON-SOLICITATION

7.1 Use of Subcontractors

We reserve the right to use subcontractors to help provide or maintain the Platform or certain features. We remain responsible for the performance of such subcontractors under these Terms.

7.2 Non-Solicitation

You acknowledge our investment in recruitment, training, and retention. Therefore, during your subscription term (and for one year after its termination), you agree not to solicit or hire any Company employee, agent, or subcontractor who has performed services for you through the Platform, absent our prior written consent. A breach of this clause may result in liquidated damages of up to $50,000 (or another specified amount) to compensate for the Company’s losses, without limiting any other legal remedies.

8. OFFBOARDING & POST-TERMINATION ASSISTANCE

8.1 Offboarding Process

Upon termination or expiration of your account, we will—upon written request—cooperate to facilitate the orderly migration of your account data to you or a designated third party, provided all fees (including any offboarding fees, if applicable) are paid in full.

8.2 No Further Liability

Once we relinquish control or grant you (or your third-party provider) administrative access to data or configurations, we assume no responsibility for any subsequent changes, data breaches, or losses incurred thereafter.

9. HIPAA & HANDLING OF REGULATED DATA

9.1 Business Associate Agreement (BAA)

If your organization requires compliance with healthcare regulations (e.g., HIPAA) involving Protected Health Information (PHI), a separate Business Associate Agreement (BAA) may be necessary. These Terms alone do not constitute a BAA. You must contact us in writing to request execution of a BAA if needed.

9.2 Client Responsibility

You are responsible for informing us of any regulatory or compliance obligations relevant to your use of the Platform. We make no representation or warranty regarding the Platform’s fitness for handling regulated data unless expressly provided for under a duly executed BAA or other compliance-specific agreement.

10. THIRD-PARTY INTEGRATIONS & DISCLAIMER

10.1 Third-Party Data & Providers

We may collect or display additional data from third parties (e.g., analytics providers, credit reporting agencies, social media integrations). We do not control the accuracy or reliability of third-party data and disclaim liability for errors or omissions.

10.2 No Endorsement

The presence of any third-party link, advertisement, or integration does not constitute or imply endorsement, sponsorship, or recommendation by us. Your use of these third-party services is at your own risk and is subject to their separate terms and conditions.

10.3 Matchmaking or Referrals

If the Platform connects users with prospective clients, agencies, or service providers (e.g., shortlisting or lead matching), we are not a party to any subsequent agreements. We do not guarantee the suitability, performance, or legitimacy of any party you engage with and are not liable for any disputes arising out of such engagements.

11. INTELLECTUAL PROPERTY

11.1 Company IP

All content, software, and trademarks on the Platform (excluding User Content) are owned or licensed by the Company. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for your internal business purposes only.

11.2 Trademarks

EXPECTO™ and other related trademarks or service marks used on the Platform are owned by Netwise Group Inc. You may not use these marks without our prior written permission. All other trademarks or service marks belong to their respective owners.

11.3 DMCA Notices

If you believe that any User Content on the Platform infringes your copyright, please notify our designated copyright agent with (i) identification of the copyrighted work, (ii) identification of the allegedly infringing material, (iii) contact information, (iv) a statement of good faith, and (v) a statement that you are authorized to act on the copyright owner’s behalf. We reserve the right to remove content and, if appropriate, terminate accounts for repeat infringers.

12. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

1. THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES,

2. THE RESULTS OR OUTCOMES FROM USING THE PLATFORM (INCLUDING ANY AI-GENERATED CONTENT) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS,
3. ANY ERRORS IN THE PLATFORM WILL BE CORRECTED, OR THAT

4. ANY PARTICULAR LEVEL OF SALES, LEADS, CONVERSIONS, OR OTHER BENEFITS WILL RESULT FROM USING THE PLATFORM.

YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK. IF YOU ARE DISSATISFIED WITH ANY ASPECT OF THE PLATFORM, YOUR SOLE REMEDY IS TO CEASE USING THE PLATFORM.

13. LIMITATION OF LIABILITY

13.1 Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NETWISE GROUP INC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Liability

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF NETWISE GROUP INC FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) FOR THE PLATFORM DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.3 No Cybersecurity Guarantee

While we strive to use commercially reasonable efforts to maintain secure systems, we do not guarantee that our Services or software will protect you from all cyber threats, attacks, or data breaches. You acknowledge that you are responsible for maintaining any recommended security measures and that we disclaim any liability for unauthorized access or compromised data not directly caused by our gross negligence. 13.4 Allocation of Risk

You acknowledge and agree that the foregoing disclaimers and limitations of liability reflect a reasonable and fair allocation of risk between you and the Company, and that these limitations are an essential basis for our ability to make the Platform available to you on an economically feasible basis.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Netwise Group Inc, its officers, directors, employees, agents, and affiliates from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your breach of these Terms, Your violation of any applicable law or regulation, Your User Content (including any claims of intellectual property infringement or defamation), or Your misuse of the Platform or any AI-generated content.

15. GOVERNING LAW & DISPUTE RESOLUTION

15.1 Governing Law

These Terms and any dispute arising out of or related to these Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

15.2 Mandatory Arbitration & Class Action Waiver

Any dispute, claim, or controversy relating in any way to these Terms or your use of the Platform that cannot be resolved by informal negotiation shall be resolved by binding arbitration in Los Angeles County, California, administered by a recognized arbitration provider under its Commercial Arbitration Rules.

Class Action Waiver: You agree to resolve disputes with us on an individual basis, and not as part of any class, consolidated, or representative action.

15.3 Injunctive or Equitable Relief

Notwithstanding the above, each party reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent any unauthorized use or abuse of the Platform or violation of intellectual property rights.

15.4 Attorneys’ Fees

The prevailing party in any legal action related to these Terms may be entitled to recover its reasonable attorneys’ fees and costs.

16. CONFIDENTIALITY & DATA HANDLING

16.1 Definition of Confidential Information

“Confidential Information” includes any nonpublic information, in written, oral, or electronic form, identified as confidential or that should reasonably be understood to be confidential by its nature. You and we each agree to maintain the confidentiality of Confidential Information provided by the other party and not to disclose it without prior written consent, except as needed to fulfill obligations under these Terms. 16.2 Return or Destruction

Upon termination or upon written request, each party shall return or destroy the other party’s Confidential Information, except for backup or archival copies that cannot reasonably be deleted. Such copies remain subject to confidentiality obligations. 16.3 Security Incidents

You acknowledge that no system can be entirely secure and that use of the Platform may carry cybersecurity risks. We will make commercially reasonable efforts to inform you if we discover a security incident that directly affects your data, but we disclaim any liability for incidents not caused by our gross negligence.

17. MISCELLANEOUS

17.1 Entire Agreement

These Terms, along with our Privacy Policy and any separate policies referenced herein (e.g., Review Guidelines), constitute the entire agreement between you and the Company regarding your use of the Platform and supersede any prior agreements or understandings. 17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the extent necessary to make it valid and enforceable, or severed if no such modification is possible, and the remaining provisions shall remain in full force and effect. 17.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. 17.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer these Terms (in whole or in part) without restriction. 17.5 Force Majeure

We shall not be liable for any delays or failure in performance due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, government orders, power outages, or strikes. 17.6 Notices

All notices under these Terms shall be in writing and deemed given (i) when personally delivered, (ii) two (2) days after mailing, or (iii) one (1) business day after sending by email (provided email is not sufficient for notices of termination or indemnification claims).

Address for Notice: NETWISE / EXPECTO

Email: [email protected]

Mailing Address: 21781 Ventura Blvd #122A, Los Angeles, CA 91364

17.7 Contact Information

For questions about the Platform or these Terms, please contact us at:

Email: [email protected]

Phone: (888)-884-1233

Mailing Address: 21781 Ventura Blvd #122A, Los Angeles, CA 91364

18. DMCA AGENT If you believe any User Content infringes your copyright, please send a notice to our designated agent: DMCA Agent

NETWISE / EXPECTO DMCA
Email: [email protected]

Mailing Address: 21781 Ventura Blvd #122A, Los Angeles, CA 91364

Include: