PRIVACY POLICY

Last Updated: December 25, 2024

Welcome to EXPECTO.COM (the “Platform” or “Service”), owned and operated by Netwise Group Inc (“Company,” “we,” “us,” or “our”), a corporation organized under the laws of the State of California. We value your privacy and strive to protect the personal information you provide or that we collect in the course of your use of the Platform. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information.

By accessing or using the Platform, you agree to the collection, use, and disclosure of your information in accordance with this Policy, our Terms of Service, and any other referenced agreements or policies. If you do not agree with our practices, please do not use the Platform.

1. SCOPE & APPLICABILITY

1.1 Who This Policy Applies To

This Policy applies to EXPECTO.COM and all related digital properties (e.g., web portals, mobile apps) that link to this Policy. It governs personal information collected from:

- Account holders of EXPECTO’s SaaS platform

- Prospects and visitors to our websites or landing pages

- Individuals who interact with our AI-driven features (voice, chat, email, or otherwise)

- Offline interactions that are subsequently digitized (e.g., trade show sign-ups)

1.2 No Managed IT Services

While our parent company, Netwise Group Inc d/b/a Netwise PRO MSP, may offer comprehensive IT or managed services, EXPECTO itself does not provide managed IT services or HIPAA-compliant hosting by default. We focus on SaaS and AI-driven marketing, sales, and CRM solutions. If you require managed services or regulated data handling, please contact Netwise PRO MSP for their specialized offerings.

1.3 Regulatory Compliance

We endeavor to comply with all applicable data protection laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other relevant frameworks. If you have questions about how we handle your data, please reach out using the contact information in Section 15.

1.4 Third-Party Links & Services

Our Platform may include links to third-party websites or services that we do not operate or control. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any external sites or services you visit.

1.5 Policy Updates & Changes

We reserve the right to modify or update this Privacy Policy at any time. If we make material changes, we will provide notice (e.g., email, prominent site banner) before the changes take effect. Your continued use of the Platform after such notice constitutes your acceptance of the revised Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect personal information directly from you when you:

- Create an Account: Name, email address, phone number, password, company/organization name, billing details (if you purchase subscriptions).

- Interact with Our AI Tools: User prompts, voice recordings, or other content you submit to our AI features.

- Complete Forms or Surveys: Contact details, project requirements, or feedback.

- Post Reviews or Testimonials: Name, title, photo, company name (if not submitted anonymously).

- Communicate with Us: Through email, phone, or chat, which may include additional details you choose to share.

2.2 Information Collected Automatically

We and our service providers may collect certain information automatically when you use the Platform:

- Log Data: IP address, browser type, operating system, referring URLs, device identifiers, date/time stamps.

- Cookies & Similar Technologies: We may use cookies, web beacons, tags, and other technologies to understand user behavior, remember preferences, and improve our services.

- Analytics Data: Pages visited, time spent on the site, and other usage metrics.

- General Location: Approximate geolocation (e.g., based on IP address) to customize user experience or for analytics.

2.3 AI-Related Data

Our Platform offers AI-driven features (e.g., AI Voice, 2-Way AI SMS, AI Email). The data we collect from these features may include:

- User Prompts & Interactions: Text, voice, images, or other content you provide to our AI.

- System Logs: Metadata about AI usage (timestamps, error logs) for diagnostics and training.

- Potentially Derived Insights: Summaries, analytics, or output generated by AI models.

2.4 Information from Third Parties

We may receive data about you from:

- Social Media (if you sign in or connect via LinkedIn or similar).

- Public Databases and marketing partners.

- Affiliate Partners if you request a referral or specialized offer.

2.5 Data Scraping & Third-Party Data Collection

To help identify prospective leads, enrich user profiles, or gather market insights, we may engage data scraping services or purchase data sets from reputable third-party providers. These providers may compile publicly accessible information, such as:

- Business directories or corporate websites

- Social media profiles or professional networking sites

- Other publicly available online resources

We ensure, to the best of our ability, that such data scraping and third-party data collection conform to applicable laws and regulations. However, we do not control the original sources of scraped data or their privacy practices. If you believe your personal information has been collected or used inappropriately via data scraping, please contact us at the address in Section 15 so we can investigate and, if appropriate, remove or anonymize your data.

3. AI FEATURES & DATA USAGE

3.1 Scope of AI Processing

Our AI tools may process the content (e.g., prompts, recordings) you submit to generate insights, automate workflows, or provide marketing/sales support. By using these AI features, you consent to such processing, including the storage and potential review of your inputs for quality assurance.

3.2 Model Improvement

We may use user-submitted content (in de-identified or aggregated form) to train, refine, or otherwise improve our AI models. Where feasible, we implement measures to remove direct identifiers before using data for training.

3.3 Accuracy & Limitations

AI outputs are provided “as is” and may not always be accurate, complete, or up to date. You are responsible for independently verifying any AI-generated information before relying on it for business or personal decisions.

3.4 Third-Party AI Providers

Some AI features may rely on third-party APIs or services. We require these vendors to maintain confidentiality and security, but their processing of your data is also subject to their own privacy policies.

3.5 Opt-Out of AI Training

If you wish to opt out of having your content used for AI training (beyond the immediate session), please contact us at [email protected]. Note that opting out may limit certain personalization or functionality of the AI features.

4. HOW WE USE YOUR INFORMATION We use the information we collect for a variety of purposes, including:

4.1 Providing the Platform & Services

- Creating and managing user accounts

- Enabling AI-based features and workflows

- Processing transactions or subscription fees

4.2 Improving & Personalizing

- Customizing user experiences and content

- Troubleshooting, data analytics, and usage trends

- Developing new features, including AI enhancements

4.3 Communications

- Sending service updates, administrative messages, and billing notices

- Delivering marketing/promotional emails (with an opt-out option)

- Responding to inquiries or support requests

4.4 Legal & Compliance

- Enforcing our Terms of Service or other agreements

- Protecting our rights, property, or safety, or that of users or the public

- Complying with applicable laws, regulations, or court orders

4.5 Other Purposes

- As disclosed at the time of collection or with your consent

5. DISCLOSURE OF YOUR INFORMATION We may share or disclose personal information in the following circumstances:

5.1 Service Providers

We engage third-party service providers or subcontractors for hosting, analytics, payment processing, AI model processing, data scraping, etc. They access your data only to perform tasks on our behalf, under obligations of confidentiality and compliance.

5.2 Corporate Affiliates

EXPECTO is owned by Netwise Group Inc. Data may be shared with our corporate affiliates for administrative or operational purposes. However, this does not imply you will receive Netwise’s managed IT services or HIPAA compliance automatically.

5.3 Legal & Regulatory

We may disclose information if required by law, subpoena, or if we believe such disclosure is necessary to:

- Comply with legal obligations

- Protect rights or safety

- Investigate or prevent fraud or abuse

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be part of the transferred assets. We will notify you if a material change in ownership or control affects your personal data.

5.5 Public Reviews

If you choose to post a non-anonymous review, certain personal details (name, photo, company, etc.) may be publicly visible on our Platform or in search engine results.

5.6 With Your Consent

We may share or disclose information about you if you direct us to do so or if you otherwise consent.

6. COOKIES & TRACKING TECHNOLOGIES

6.1 Use of Cookies

We utilize cookies, web beacons, and similar files to:

- Understand how users navigate our Platform

- Remember user preferences and improve site functionality

- Deliver relevant ads or content (where applicable)

6.2 Managing Cookies

You can control cookies at the browser level, but disabling cookies may affect certain Platform features.

6.3 Analytics & Advertising

We may use third-party analytics (e.g., Google Analytics) to evaluate usage. Some advertising or retargeting partners may use tracking to deliver personalized ads. You can opt out of certain interest-based ads via industry-standard tools like the Network Advertising Initiative’s Consumer Opt-Out page or the Digital Advertising Alliance’s Consumer Choice page.

6.4 Do Not Track (DNT)

Our Platform does not currently respond to DNT signals. You may use other browser or device-level options to manage tracking.

Please refer to our Cookies Policy for more detailed information on how to manage your cookies.

7. YOUR RIGHTS & CHOICES

7.1 Account Information

You can access, update, or delete certain account details by logging into your account or by contacting us. Some information may remain in backups or logs for legal or security reasons.

7.2 Marketing Communications

To opt out of marketing or promotional emails, follow the unsubscribe link in those emails or contact us. We may still send non-promotional, service-related messages (e.g., billing notices).

7.3 Data Subject Rights (GDPR, UK, etc.)

If you reside in a jurisdiction that grants data subject rights (e.g., EEA, UK), you may have the right to:

- Request access to your personal data

- Request deletion or correction

- Object to or restrict processing

- Withdraw consent (where processing is based on consent)

- Obtain a portable copy of your data

To exercise these rights, please contact us at [email protected]. We may require additional information to verify your identity.

7.4 California Privacy Rights (CCPA)

If you are a California resident, you may have the right to:

- Know what personal information we collect, use, disclose, or sell (we do not sell personal information)

- Request deletion of your personal information

- Not be discriminated against for exercising CCPA rights

For details, contact us at [email protected]. If you have a legally recognized browser-based opt-out signal enabled, we will process it in accordance with applicable law.

8. DATA RETENTION

We retain your information only as long as necessary to:

- Provide our Platform and services

- Comply with legal or regulatory obligations

- Resolve disputes and enforce agreements

- Satisfy legitimate business interests

Once no longer needed, we either delete or anonymize the data, or securely store it until deletion is feasible.

9. SECURITY MEASURES We implement commercially reasonable safeguards to protect your data from unauthorized access or misuse. These measures may include:

- Encryption (in transit, at rest where possible)

- Access controls (limiting who can view your data)

- Employee training on data protection

- Periodic assessments of security measures

No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently received data from a child under 13, please contact us, and we will take steps to delete such information.

11. NO HIPAA OR MANAGED SERVICES BY DEFAULT

11.1 No HIPAA or PHI Handling

Unless expressly agreed via separate written agreement (e.g., a Business Associate Agreement, “BAA”), our standard services are not designed for collecting or processing Protected Health Information (PHI) under HIPAA. If you require HIPAA-compliant solutions, contact us to determine feasibility and sign a BAA if appropriate.

11.2 No Managed IT Services

EXPECTO does not provide Managed IT or on-site tech support. If you require these services, please refer to Netwise PRO MSP or other qualified providers. Any references to MSP or offline data from our parent company do not apply to EXPECTO’s core SaaS offerings.

12. INTERNATIONAL DATA TRANSFERS

We may process or store your data on servers located in the United States or other countries. By using the Platform or providing information, you consent to these international transfers, which may have data-protection laws different from those in your jurisdiction. Where required, we implement standard contractual clauses or other measures to protect cross-border data transfers.

13. LEGAL DISCLOSURES & PROTECTION

We reserve the right to disclose personal information if required by law, court order, or if we believe such disclosure is necessary to:

- Protect our rights or property

- Investigate potential violations of our agreements or terms

- Prevent fraud or abuse

- Ensure the safety of users or the public

Where legally permissible, we will use reasonable efforts to notify affected individuals in advance of disclosure.

14. CHANGES TO THIS PRIVACY POLICY We may update this Policy from time to time to reflect changes in our data practices or legal obligations. If we make material changes, we will notify you (e.g., via email or a prominent notice) before they become effective. Your continued use of the Platform after the effective date of any changes indicates your acceptance of the revised Policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NETWISE / EXPECTO

Email: [email protected]
Phone: (888)-884-1233
Address: 21781 Ventura Blvd #122A, Los Angeles, CA 91364

We will endeavor to respond to your inquiry promptly, consistent with applicable laws.